Employer Commercial International Life Insurance ( CIL )
Job Title Customer Services Junior Clerk
Languages English is a must
Country Egypt
Job Category Banking
Job Type Full Time
Description Provide phone based customer service to CIL customers in line with the following targets : All calls answered within 3 rings or 12 seconds.All customer letters responded on the same day.All customer issues resolved within 24 hours maximum.All customer transactions logged fully at point of contact.100% accuracy in all written and spoken communication with our customers.Understand the customers service expectations through regular customer interaction and ensure that CIL’s service levels exceed these.Develop own knowledge and skills to provide customer service and retention based services in order to achieve high levels of persistence.Effectively work in partnership with the Training Department to ensure that performance is maintained at the optimum level
Qualifications *Team worker. *Ability to work under pressure *Proactive, Creative, Dynamic and self Motivated.
Gender Any
Experience 1 - 2 Years.
Other Skills *Strong communication skills and follow up capability *Strong customer service & interpersonal skills *Excellent problem resolution and decision-making skills with the ability to find a positive outcome in difficult situations *Excellent organization skills with the ability to prioritize and plan workloads *Telephone skills *Writing skills: English & Arabic *Keyboard skills: English & Arabic *Excellent experience of Microsoft office (Excel and Word) *Highly numerate
Salary (L.E.) Negotiable
Comments Please insert job code
Job Contact Person Mira/ Hisham/Mai
Job Contact Email hr@cileg.com