Job Code 44684
Employer Vodafone Egypt Telecommunications
Job Title International Account Advisor / German language
Country Egypt
Job Category Customer Service
Job Type Full Time
Description Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard. Key Accountabilities -Own and manage the client relationship: resolving calls efficiently and effectively. - Ensure service level agreements are met and maintained. - Work as part of a team to ensure offering world-class Customer Service at all times. - Be proactive in regards to the improvement of processes and procedures. - Communicate positively with all involved parties in order to facilitate customers reception of the expected distinguished service. - Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. - Mentor and support new employees. - Use the job tools (telephone and computer) effectively. - Meeting service level in handling all transactions measured through productivity reports. - Accuracy in handling all assigned tasks. - Attendance and punctuality. - Maintain professional work relationships with colleagues, supervisor and manager. - Teamwork spirit. - Flexibility.
Qualifications - Fluent German. - No certain years of experience required, any one can apply as long as he/she speaks fluent German. Personal Skills: - Customer service oriented. - Discipline & strict compliance with policies & procedures. - Ability to learn, seek knowledge and self development. Technical Skills: - Strong verbal communication skills. - Demonstrates a positive, enthusiastic, friendly attitude. - Ability to work on a 24 hours shift basis that will include night hours. - Proficiency in using MS Office application
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments - CVs for candidates who dont speak Fluent German are not going to be shortlisted. - If interested kindly open the following link and fill in the online application.
Job Contact Person Mohamed Sarhan
Job Contact Emailhttp://www.vodafone.com.eg/en/Careers/CurrentJobOpenings/index.htm
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Job Code 44667
Employer Acumen Holding
Job Title Call Center Agent
Country Egypt
Job Category Customer Service
Job Type Full Time
Description This position involves directly servicing clients via inbound calls, email, and chat on a real time basis with the trading issues that clients encounter; including position management order support, risk analysis, software tutorials, trouble shooting technology issues, along with acquiring potential clients through negotiation and overall market education. The goal is to help clients develop the knowledge, skill, and discipline necessary to be a successful self-directed investor. This position acts as the subject matter expert in trading equities and options and will need to be able to transfer your expertise to your clients. Mentoring clients will take a variety of formats including emails, chats, and phone calls.
Qualifications •Bachelors degree •Trading experience preferred not Required •Securities industry knowledge preferred not required •Present a positive, professional image •Outstanding multitasking, communication, listening and analytical skills •Skills in relationship building, client focus, decision making, and problem solving •Ability to quickly produce clearly written, well-organized documentation •Able to quickly compute mathematical transactions with a high degree of accuracy •Ability to operate Windows based programs which require intermediate computer skills
Gender Male
Experience 1 - 2 Years.
Salary (L.E.) 2600 - 4500
Job Contact Person Marwa El Gharbawy
Job Contact Email recruitment@acumenholding.com
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Job Code 44754
Employer TE Data
Job Title Receptionist
Languages Very good English is a must
Country Egypt
Job Category Administration
Job Type Full Time
Description The Receptionist is responsible for providing secretarial, clerical and administrative support in order to ensure that municipal services are provided in an effective and efficient manner
Qualifications Any Bachelor degree
Gender Female
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments Please send your updated CV with a recent photo attached to it
Job Contact Person HR
Job Contact Email sherry.raouf@tedata.net
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Job Code 44738
Employer Egyptian Resorts Company (ERC)
Job Title Receptionist
Country Egypt
Job Category Administration, Customer Service, Secretarial Work
Job Type Training
Description • Directs caller to destination and records name, time of call, nature of business, and person called upon. • Welcome & Guide visitors. • Type memos, correspondence, reports, and other documents. • Make future appointments and answer inquiries • Collect and distribute mail and messages. • Perform variety of administration duties and other duties.
Qualifications • Very Good PC skills. • Very Good English language. • Presentable & Customer Oriented. • Ability to work under pressure.
Gender Any
Experience 0 – New Graduate Years.
Salary (L.E.) Negotiable
Comments • Its a three months training that will be located at ERC head office at Zamalek. • Please insert a PHOTO in your CV. • Please mention the Job Title in your message subject field.
Job Contact Person Recruitment Section
Job Contact Email Careers@erc-egypt.com
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ob Code 44724
Employer Palm Gardens
Job Title Personal Assistant
Country Egypt
Job Category Administration, Business Development, Secretarial Work
Job Type Full Time
Description meeting and greeting visitors at all levels of seniority; organising and maintaining diaries and making appointments; dealing with incoming email, faxes and post, often corresponding on behalf of the manager; taking dictation and minutes producing documents, briefing papers, reports and presentations; organising and attending meetings and ensuring the manager is well-prepared for meetings; liaising with clients, suppliers and other staff; deputising for the manager, making decisions and delegating work to others in the managers absence; devising and maintaining office systems, including data management, filing, etc.; arranging travel and accommodation
Qualifications very good in English Excellent computer skills
Gender Female
Experience 6 - 9 Years.
Salary (L.E.) Negotiable
Job Contact Person HR Manager
Job Contact Email dalia_elrefa3y@hotmail.com