Job Code 45325
Employer Hindawi Publishing Corporation
Job Title Editorial Assistant
Languages Excellent command of both written and spoken English with a TOEFL score not less than 550.
Country Egypt
Job Category Customer Service
Job Type Full Time
Description 1. Communicating with authors, editors, and reviewers and responding to inquiries. 2. Performing some checkups on submitted manuscripts (PDF file, manuscript type, duplicate or plagiarism cases). 3. Managing the timeframe of the editorial workflow at all stages. 4. Assuring that editorial policies re followed by all users. 5. Sending reminders to author, reviewers, and editors following the editorial workflow. 6. Managing the internal process of accepted manuscripts (handling materials provided, galley proofs sent, checking invoices processed, following-up payments). 7. Following-up unpaid invoices. 8. Coordinating with other departments (IT, Production, and FMD). 9. Raise-up urgent and not ordinary cases to Publishing Editor.
Qualifications Bachelor’s degree.
Gender Any
Experience 0 – New Graduate Years.
Other Skills 1. Very good Computer skills. 2. Accurate, hard worker, attentive to details, cooperative and team player, has good communication skills, highly organized, self-motivated, problem solver, has time management skills and able to plan and prioritize work.
Salary (L.E.) Negotiable
Comments Please write (AmCham/CRU) in the subject line of your email, or your CV will be neglected.
Job Contact Person Mai Fayez
Job Contact Email mai.fayez@hindawi.com
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Job Code 45310
Employer Best Cheese Company
Job Title Customer Service Supervisor
Languages Excellent Command of both written and spoken English Language
Country Egypt
Job Category Customer Service
Job Type Full Time
Description Handling customer problems.Review generation Target as assigned. Make sure that the clients are fully satisfied. Reports & Presentations. forecasting monthly needs. Full responsible about the accuracy of the inventory audit and the quality of service performed. Carry out any other job/s entrusted by the management. 8Give the employee full training about the sales & product Knowledge.
Qualifications Ability to work well under pressure . Ability to work with all levels of management and personal. Able to learn new computer systems quickly.
Gender Male
Experience 3 - 5 Years.
Other Skills Excellent Command of MS Package ( Word- Excel-Outlook)
Salary (L.E.) Negotiable
Job Contact Person Radwa Helal
Job Contact Email radwa.ahmed@bccegypt.com
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Job Code 45303
Employer Aramex International- Egypt
Job Title Contact Center Team Leader
Country Egypt
Job Category Administration, Customer Service, Telecommunications
Job Type Full Time
Description Schedule the team’s shifts & breaks to ensure the best utilization of resources. Forecast the resources required to ensure the right capacity according to service levels standards. Assess the contact center team member performance through audits to develop members in weak areas. Monitor and manage call queues and service levels Monitor daily and real time performance to maintain service level standards and ensure quick response to service failure. Monitor random calls to improve quality, minimize errors and track operative performance Coach, train and develop the contact team members on to ensure high level of hard and soft skills.
Qualifications Overall experience 3-5 years. 2-3 years experience in contact center companies or similar field of Aramex. Diploma or Junior college Very Good Command of English language Computer Proficiency: MS Office Applications (Word, Excel, Power Point & Outlook). Understanding of Aramex products & services. Understanding of overall operational structure in the station.
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Comments Please mention the "Job Title" you applied for in the subject line field otherwise your CV wont be considered.
Job Contact Person S.H.
Job Contact Email cai.hr@aramex.com
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Job Code 45215
Employer International Language Institute (ILI)
Job Title Customer Service and Front Reception
Languages Fluent English and Arabic is a must, any other additional language is a plus
Country Egypt
Job Category Customer Service
Job Type Full Time
Description Main responsibilities: It is anticipated that the job holder would, in particular, focus on the following: a. Registering students. b. Providing course information. c. Updating information. d. Helping students with: Visa issues. Accommodation. Translation. Inquiries. Complaints. General assistance. e. Carrying out general office work. f. Promoting social activities. g. Supporting other members of staff.
Qualifications EXPECTATIONS. Customer care staff must be out-going, able to listen carefully, remain calm under pressure, use computer system with confidence and most importantly, be a friendly, nice person that students feel that can talk to.
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) 2600 - 4500
Comments C.Vs must have photo attached , C.Vs without photos will be Disregarded!
Job Contact Person Colin Rogers / Yasmeen Tarek
Job Contact Email cjrogers@alsson.com , yasmeen@arabicegypt.com
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Job Code 45207
Employer Stream International Egypt
Job Title Customer Support Professionals
Languages English
Country Egypt
Job Category Customer Service
Job Type Full Time
Description Provide Customer Service for American Clients Continuously work to provide service excellence on every call, resulting in high customer satisfaction scores. Provide responsive and proficient support ensuring that customer needs and issues are resolved at the first instance (first call resolution). Provide customer with recommendations to promote and achieve sales of products and/or services. Deliver and exceed targets for sales/conversions. Deliver and exceed customer-specified service levels for handle time. Use scripts as a guide to sell the product or service. Uses computerized systems to track, document and retrieve information. Track, document and retrieve information in call tracking database. Handle customers’ objections and rebuttals by referring them to published materials and or to senior staff. Learn, understand, retain and regularly update and demonstrate product/process knowledge.
Qualifications Skill in providing service excellence to internal and external customers. Skill in active listening, asking strategic questions to uncover needs and making recommendations for products and services to meet customer needs. Skill in verbal and written communication to analyze, interpret and address customer needs. Ability to work in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes.
Gender Any
Experience 0 – New Graduate Years.
Compensations Company provide transportation from pick up points covering Greater Cairo
Salary (L.E.) Negotiable
Comments Please send your CV to egyptjobs@stream.com and write the Position & Language you are applying for in the email subject line.
Job Contact Person Amal Hassan
Job Contact Email egypt.jobs@stream.com
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Job Code 45325
Employer Hindawi Publishing Corporation
Job Title Editorial Assistant
Languages Excellent command of both written and spoken English with a TOEFL score not less than 550.
Country Egypt
Job Category Customer Service
Job Type Full Time
Description 1. Communicating with authors, editors, and reviewers and responding to inquiries. 2. Performing some checkups on submitted manuscripts (PDF file, manuscript type, duplicate or plagiarism cases). 3. Managing the timeframe of the editorial workflow at all stages. 4. Assuring that editorial policies re followed by all users. 5. Sending reminders to author, reviewers, and editors following the editorial workflow. 6. Managing the internal process of accepted manuscripts (handling materials provided, galley proofs sent, checking invoices processed, following-up payments). 7. Following-up unpaid invoices. 8. Coordinating with other departments (IT, Production, and FMD). 9. Raise-up urgent and not ordinary cases to Publishing Editor.
Qualifications Bachelor’s degree.
Gender Any
Experience 0 – New Graduate Years.
Other Skills 1. Very good Computer skills. 2. Accurate, hard worker, attentive to details, cooperative and team player, has good communication skills, highly organized, self-motivated, problem solver, has time management skills and able to plan and prioritize work.
Salary (L.E.) Negotiable
Comments Please write (AmCham/CRU) in the subject line of your email, or your CV will be neglected.
Job Contact Person Mai Fayez
Job Contact Email mai.fayez@hindawi.com