12-11-2010

Job Code 45550
Employer HSBC Electronic Data Service Delivery (Egypt) S.A.E
Job Title Customer Service Executive - French
Country Egypt
Job Category Customer Service
Job Type Full Time
Description *To Continually provide high quality services within a certain Service Level Agreement. *Responsible for solving queries & building. *Acquire & update knowledge on procedures related to relevant process. *Meet targets on productivity & accuracy as per the targets and metrics defined for the process.
Qualifications *Excellent command of both written & spoken French language (native / near native accent) * Good command of English *Multi skills *Ability to work on shifts basis. *Good Computer Knowledge (MS Word, Excel & PowerPoint) *Ability to understand & interpret numeric data.
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments Flexibility to work in Smart Village with Transportation provided on 24/7 shift basis
Job Contact Person Samira Nour El Din
Job Contact Email samira.noureldin@hsbc.com
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Job Code 45542
Employer MULTISKILLS Recruitment & HR Consultancy
Job Title Customer Service / International Account Advisors
Languages Fluent English
Country Egypt
Job Category Customer Service
Job Type Full Time
Description •Own and manage the client relationship: resolving calls efficiently and effectively.
Qualifications - Fluent English - Excellent communication skills - Willing to work on shift basis
Gender Any
Experience 1 - 2 Years.
Salary (L.E.) Negotiable
Comments write in the subject line of your email “CS – International CSR”
Job Contact Person Dina Abu El Magd
Job Contact Email info@multi-skills.com
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Job Code 45534
Job Title Customer Service Manager
Languages Very Good command of English Language.
Country Egypt
Job Category Customer Service, Marketing, Operations
Job Type Full Time
Description Handling customer problems. Review generation Target as assigned. Make sure that the clients are fully satisfied. Reports & Presentations. forecasting monthly needs. Full responsible about the accuracy of the inventory audit and the quality of service performed. Carry out any other job/s entrusted by the management. 8Give the employee full training about the sales & product Knowledge.
Qualifications Bachelor degree
Gender Male
Experience 6 - 9 Years.
Other Skills Strong organizational and time management skills, Hard worker , capable to work under pressure. Experience with ERP systems.
Compensations Attractive Salary, Profitable Incentives, Medical Insurance, Social Insurance, Training & Development.
Salary (L.E.) Negotiable
Comments Interested candidates should send their updated detailed resumes plus photo to below mail. Please mention the post job code applied for in the subject line of the E-mail. Work location in Giza.
Job Contact Person HR Manager
Job Contact Email teamwork.hr2010@gmail.com
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Job Code 45517
Employer Egyptian Resorts Company (ERC)
Job Title CRM Executive
Country Egypt
Job Category Customer Service, Marketing, Real Estate
Job Type Full Time
Description • Detail all customer Service Requests /complaints and grievances in an individual customer file and summarized into weekly reports for Developer services Director. • Carry out procedures for receiving and handling Service requests /complaints/ inquiries, coordinating with responsible department and follow-up to assure consistency of quality service provided. • Audit and provide recommendations to enhance the efficiency and effectiveness of the various systems to meet existing and future requirements of the respective departments. • Maintain Developers focus at all times and respond to developers’ inquiries (e-mails, phone, letter and fax) , Maintain accurate customer history via “interaction” and “Service request” in accordance with Developer Services management system. • Ensure information and services required to address the sub-developer’s needs are provided in an efficient and timely manner and coordinated • Exceed productivity standards; such as overall accuracy; maintaining Service Level of Agreement; backlog management of departmental and individual markets and maintaining daily statistic • Follow up on and ensure collection of developer receivables and any other financial obligations as per the land sale agreement or any subsequent agreement with the sub-developer. • Ensure all developers’ queries are investigated and resolved, escalating issues if appropriate, to the Developer Services Director.
Qualifications Education: Appropriate BA preferred in Engineering or Business. Experience: Not less than 3 years Professional certification: Training received: • Customer services training programs • Quality assurance training programs Professional competencies: • Service Orientation • Critical Thinking • Inductive reasoning • Problem solving • Communication skills Personality type: • Extrovert, Emotional stable character, opens to experience. Other requirements: Knowledge • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Knowledge of all programs and software used in customer monitoring and feedback including: • Contact service software • Customer relation management – CRM • Network conference software • Electronic mail
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Comments • Job will be located in Zamalek. • Please insert a PHOTO in your CV. • Please mention the Job Title in your message subject field.
Job Contact Person Recruitment Section
Job Contact Email Careers@erc-egypt.com
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Job Code 45460
Job Title Aftersales Support Agent
Languages Arabic, English
Country Egypt
Job Category Customer Service
Job Type Full Time
Description • Response to requests for technical assistance via phone, fax. E mail and research questions using the technical information. • Provide first level support by diagnose and solve technical hardware and software issues, advice the customers with the appropriate action. • Log the calls in the calls management system with the detailed description by follow the standard help desk procedures. • Dispatch the call to the assigned supplier and escalate situations requiring urgent attention. • Report the supplier performance results on the weekly and monthly basis and issue activity reports. • Follow up with both customers and suppliers to ensure closing the request with in SLA.
Qualifications • Customer service orientation. • Negotiations and interpersonal skills. • Problem solved skills. • Telephone skills. • It Background. • Analytical, helpful, organized, tactful, flexible and adapted
Gender Any
Experience 3 - 5 Years.
Salary (L.E.) Negotiable
Job Contact Person ali Eissa
Job Contact Email Career@efinance.com.eg
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Job Code 45439
Employer Vodafone Egypt Telecommunications
Job Title International Account Advisor (German)
Languages Fluent German
Country Egypt
Job Category Customer Service
Job Type Full Time
Description Act as a frontline interface with customers of Vodafone companies worldwide. Role involves responding to customers over the phone and resolving their inquiries. The main purpose is to facilitate and provide a Vodafone global customer service standard. Key Accountabilities -Own and manage the client relationship: resolving calls efficiently and effectively. - Ensure service level agreements are met and maintained. - Work as part of a team to ensure offering world-class Customer Service at all times. - Be proactive in regards to the improvement of processes and procedures. - Communicate positively with all involved parties in order to facilitate customers reception of the expected distinguished service. - Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service. - Mentor and support new employees. - Use the job tools (telephone and computer) effectively. - Meeting service level in handling all transactions measured through productivity reports. - Accuracy in handling all assigned tasks. - Attendance and punctuality. - Maintain professional work relationships with colleagues, supervisor and manager. - Teamwork spirit. - Flexibility.
Qualifications - Fluent German. - No certain years of experience required, any one can apply as long as he/she speaks fluent German. Personal Skills: - Customer service oriented. - Discipline & strict compliance with policies & procedures. - Ability to learn, seek knowledge and self development. Technical Skills: - Strong verbal communication skills. - Demonstrates a positive, enthusiastic, friendly attitude. - Ability to work on a 24 hours shift basis that will include night hours. - Proficiency in using MS Office application
Gender Any
Experience 0 – New Graduate Years.
Compensations 4,000 LE to 5,000 LE gross + profit share + transportation + other benefits.
Salary (L.E.) Negotiable
Comments - CVs for candidates who dont speak Fluent German are not going to be shortlisted. - If interested kindly open the following link and fill in the online application.
Job Contact Person Mohamed Sarhan
Job Contact Email http://www.vodafone.com.eg/en/Careers/CurrentJobOpenings/index.htm